{"id":2335,"date":"2025-07-15T05:59:24","date_gmt":"2025-07-15T05:59:24","guid":{"rendered":"https:\/\/maliterra.ro\/?page_id=2335"},"modified":"2025-07-15T05:59:27","modified_gmt":"2025-07-15T05:59:27","slug":"politica-de-livrare-retur-si-anulare-comanda","status":"publish","type":"page","link":"https:\/\/maliterra.ro\/?page_id=2335","title":{"rendered":"Politica de livrare, retur \u0219i anulare comand\u0103"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Informa\u021bii generale<\/h3>\n\n\n\n<p>Prezenta politic\u0103 este valabil\u0103 pentru comenzile plasate pe site-ul <strong><a class=\"\" href=\"http:\/\/www.maliterra.ro\">www.maliterra.ro<\/a><\/strong>, operat de <strong>MALITERRA SRL<\/strong>, cu sediul \u00een Constan\u021ba, Str. Tudor Vladimirescu nr. 30A, Cod po\u0219tal 900673, \u00eenregistrat\u0103 la ONRC sub nr. J13\/2037\/2015, CUI 35008635, EUID: ROONRC.J13\/2037\/2015.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>Livrare<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1.1. Metode de livrare<\/h4>\n\n\n\n<p>Comenzile plasate pe site sunt livrate prin curier rapid, la adresa men\u021bionat\u0103 de client \u00een formularul de comand\u0103.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1.2. Termen de livrare<\/h4>\n\n\n\n<p>Termenul estimat de livrare este de <strong>1-5 zile lucr\u0103toare<\/strong>, \u00een func\u021bie de disponibilitatea produselor \u0219i localitatea de destina\u021bie. \u00cen cazuri excep\u021bionale (s\u0103rb\u0103tori legale, condi\u021bii meteo nefavorabile etc.), livrarea poate \u00eent\u00e2rzia, iar clientul va fi informat \u00een prealabil.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1.3. Costuri de livrare<\/h4>\n\n\n\n<p>Costul livr\u0103rii este afi\u0219at \u00eenainte de finalizarea comenzii \u0219i poate varia \u00een func\u021bie de greutatea coletului \u0219i destina\u021bie. Pentru comenzile ce dep\u0103\u0219esc o anumit\u0103 valoare (stabilit\u0103 pe site), livrarea poate fi gratuit\u0103.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Retur<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">2.1. Dreptul de retragere<\/h4>\n\n\n\n<p>Conform legisla\u021biei \u00een vigoare (OUG nr. 34\/2014), clientul are dreptul de a returna produsele achizi\u021bionate, <strong>f\u0103r\u0103 a invoca un motiv<\/strong>, \u00een termen de <strong>14 zile calendaristice<\/strong> de la data primirii acestora.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2.2. Condi\u021bii pentru retur<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsele trebuie returnate \u00een aceea\u0219i stare \u00een care au fost livrate: <strong>nefolosite, neuzate, f\u0103r\u0103 urme de deteriorare<\/strong>, \u00een ambalajul original (acolo unde este posibil), cu toate accesoriile \u0219i documentele aferente (factur\u0103, certificat de garan\u021bie etc.).<\/li>\n\n\n\n<li>Nu se accept\u0103 returul produselor care prezint\u0103 <strong>urme de utilizare, deteriorare sau lipsuri<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.3. Costuri de retur<\/h4>\n\n\n\n<p>Costurile de returnare sunt suportate de client, cu excep\u021bia cazului \u00een care produsele livrate au fost gre\u0219ite sau neconforme.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2.4. Rambursarea sumei<\/h4>\n\n\n\n<p>Contravaloarea produselor returnate va fi rambursat\u0103 \u00een termen de <strong>cel mult 14 zile<\/strong> de la recep\u021bionarea produsului returnat, folosind aceea\u0219i metod\u0103 de plat\u0103 aleas\u0103 de client la comand\u0103 (cu excep\u021bia cazului \u00een care clientul solicit\u0103 altfel).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>Anularea comenzii<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">3.1. \u00cenainte de expediere<\/h4>\n\n\n\n<p>Clientul are posibilitatea de a anula o comand\u0103 <strong>\u00eenainte ca aceasta s\u0103 fie expediat\u0103<\/strong>, printr-un email la adresa <strong><a>contact@maliterra.ro<\/a><\/strong> sau telefonic la <strong>+358 45 1239813<\/strong>. Nu se percep penalit\u0103\u021bi pentru anularea comenzilor neprocesate.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3.2. Dup\u0103 expediere<\/h4>\n\n\n\n<p>Dac\u0103 anularea comenzii se solicit\u0103 <strong>dup\u0103 ce produsul a fost expediat<\/strong>, clientul trebuie s\u0103 refuze primirea coletului sau s\u0103 returneze produsul conform politicii de retur.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>Contact<\/strong><\/h3>\n\n\n\n<p>Pentru orice \u00eentreb\u0103ri legate de livrare, retur sau anulare comand\u0103, ne po\u021bi contacta:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <strong><a>contact@maliterra.ro<\/a><\/strong><\/li>\n\n\n\n<li>Telefon: <strong>+358 45 1239813<\/strong><\/li>\n\n\n\n<li>Adres\u0103: Str. Tudor Vladimirescu 30A, Constan\u021ba, 900673<\/li>\n\n\n\n<li>Program: Luni \u2013 Vineri, 09:00 \u2013 17:00<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Informa\u021bii generale Prezenta politic\u0103 este valabil\u0103 pentru comenzile plasate pe site-ul www.maliterra.ro, operat de MALITERRA SRL, cu sediul \u00een Constan\u021ba, Str. Tudor Vladimirescu nr. 30A, Cod po\u0219tal 900673, \u00eenregistrat\u0103 la ONRC sub nr. J13\/2037\/2015, CUI 35008635, EUID: ROONRC.J13\/2037\/2015. 1. Livrare 1.1. Metode de livrare Comenzile plasate pe site sunt livrate prin curier rapid, la adresa men\u021bionat\u0103 de client \u00een formularul\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2335","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maliterra.ro\/index.php?rest_route=\/wp\/v2\/pages\/2335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maliterra.ro\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maliterra.ro\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maliterra.ro\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maliterra.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2335"}],"version-history":[{"count":1,"href":"https:\/\/maliterra.ro\/index.php?rest_route=\/wp\/v2\/pages\/2335\/revisions"}],"predecessor-version":[{"id":2336,"href":"https:\/\/maliterra.ro\/index.php?rest_route=\/wp\/v2\/pages\/2335\/revisions\/2336"}],"wp:attachment":[{"href":"https:\/\/maliterra.ro\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}